Orders + Payments

Not loving your purchase?

Read our Return Policy Below!

First off, THANK YOU for your business! We hope you enjoy your purchase but we understand that sometimes things just don’t work out. Below are the steps you need to take to make a return to The Cove Gifts!

  1.  Shoot us an email at contact@thecovegifts.com Include your order number and what you would like to return. This must be done within 5 business days of receiving your order. We will email you once your return in confirmed.
  2. After you receive our confirmation, ship the item(s) back to the address : The Cove Gifts Attn: Returns, 1580 Keller Pkwy Ste.50A, Keller, TX 76248
  3. All items must be shipped to The Cove Gifts with “returns” as the attention. Return shipping is a the expense of the customer. All returns must be post marked within 7 business days of return confirmation email. We are not responsible for any packages lost or missing during the shipping process. We recommend using a shipping provider that offers tracking. 


ALL SALE and DISCOUNTED merchandise is ALL SALES FINAL. This includes but is not limited to flash sales, holiday sales, special event products and clearance merchandise or any other type of discount. “Special event products” refer to masks, gloves, sanitizers, cleaning products, consumable paper products, flashlights, extension cords, lanterns, lamp oil and lamps. As events unfold new items may be added to this list at any time. 

All unworn and approved returns will be issued onto the original form of payment. All items must be returned to us in their original condition. The original condition means that it still has original tags, is unworn or washed and is FREE from smoke, sweat, deodorant, make-up and perfume. 
 
Damaged or Defective Items:
At The Cove Gifts we thoroughly check all of our items for any damages or defects before shipping you product. Since we are human and sometimes make mistakes we do take returns on damaged or defective items. To make a claim follow the steps below.

  1. Report damages to contact@TheCoveGifts.com within 5 days of receiving your product or it will NOT be accepted. Please include your first, last name, order number, a description of what is damaged or defective and a picture of the product. 
  2. All returning items must be sent to us in their original condition. The original condition means that it still has original tags, is unworn or washed and is FREE from smoke, sweat, deodorant, make-up and perfume. 
  3. Due to limited quantities of apparel and jewelry, we may not be able to offer direct exchanges but we will do whatever we can to make the situation right. If you are needing a different size or color of an item, you can email us and as long as we have the product in stock we will ship you the correct one once we receive the wrong size or color back. 
  4. If you have any questions please don’t hesitate to reach out to us at contact@TheCoveGifts.com.