Terms Of Service

TERMS OF SERVICE

This website is operated by BRJ Enterprises, LLC, (“The Cove Gifts” or “TCG”). Throughout the site, the terms “we”, “us” and “our” refer to The Cove Gifts. The Cove Gifts offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting https://www.shopthecovegifts.com/ and related media channels (collectively, our “Site” or “Store”) and/ or purchasing any products and/or services from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. These Terms of Service constitute a legally binding agreement made between you (also referred to as “User”) and us concerning your access to and use of the Site.

Please read these Terms of Service and our Privacy Policy carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services, and must discontinue your use immediately.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Site at this URL. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

  1. USER REPRESENTATIONS

By agreeing to these Terms of Service and using the Site, you represent and warrant that:

  • you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site;
  • all account registration information you submit is true, accurate, current, and complete;
  • you will maintain the accuracy of such information and update such registration information as necessary;
  • you will not access the Site through automated or non-human means, whether through a bot, script or otherwise;
  • you will not use our products or Services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction;
  • you will not transmit any worms or viruses or any code of a destructive nature to our Site or using our Site;
  • you will not use the Site for any illegal or unauthorized purpose;
  • you will not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or Site, use of the Service, or access to the Service, or any contact on the Site through which the Service is provided, without express written permission by us.
  • your use of the Site will not violate any applicable law or regulation.

In the event of a breach or violation of any of the Terms, we reserve the right to terminate or suspect your account and our Services, and refuse any and all current or future use of the Site. We reserve the right to refuse service to any User at our sole discretion, whether or not he or she violate the Terms. 

  1. USER REGISTRATION

Users can access certain parts of the Site without registering for an account, but you may be required to register with the Site if you want to purchase Services from us. You agree to keep your password confidential and will be solely responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. We are not responsible for any losses by any party caused by an unauthorized use of your account. Notwithstanding the foregoing, you may be liable for our losses or others due to such unauthorized use of your account.

  • ACCURACY, COMPLETENESS, AND TIMELINESS OF SERVICES

We make every effort to display as accurately as possible the colors, images, features, specifications, and details of the products available on the Site, but we cannot guarantee the accuracy of the same. We cannot guarantee that your computer monitor’s display of any color will be accurate. We are not responsible if information made available on this Site is not accurate, complete, or current. All products and/or Services are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any Services at any time for any reason. Prices and descriptions for all Services are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any Service.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Services that we offer. Any offer for any product or service made on this site is void where prohibited.

There may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service on the Site or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

We do not warrant that the quality of any Services or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

All items purchased through the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

  1. BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our Store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

  1. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

  1. THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We do not endorse any third-parties or their websites, offers, and other activities. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

  • USER SUBMISSIONS

You agree that any comments or content you leave on our Site will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, by social media channels (Facebook, Instagram, Twitter, etc.), or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay you a fee or any other compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content from the Site that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

  • PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, found here.

  1. INTELLECTUAL PROPERTY

The Site contains valuable trademarks and service marks owned and used by TCG, including but not limited to, The Cove Gifts, The Cove Gifts design logo, and the tag lines used on the Site (collectively, the “ Marks”). Any use of the Marks without the prior written permission of TCG is strictly prohibited. The arrangement and layout of the Site, including but not limited to, the Marks, images, text, graphics, buttons, screenshots, music, digitally downloadable files, and other content or material (collectively, the “Site Content”), are the sole and exclusive property of TCG.

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use, reuse or publication by you of any such matters or any part of the Site is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

UNAUTHORIZED COPYING, REPRODUCTION, MODIFYING, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, MAKING DERIVATIVE WORKS OF OR DUPLICATING ALL OR ANY PART OF THE SITE IS PROHIBITED.

We use a network of independent product and content suppliers, distributors and other such third parties to supply some of the products and content advertised on the Site. All other trademarks, service marks, product names, package designs and company names or logos associated with these product and content suppliers, distributors and other such third parties that are not owned by us but appear on the Site are the property of their respective owners.

Notification of Alleged Copyright Infringement

If you believe in good faith that material appearing on the Site infringes your copyright, you (or your agent) may send TCG a written notification pursuant to the DMCA (a “DMCA Notice”). Your DMCA Notice should be sent to our Copyright Agent (identified below), contain all of the information listed below (and as further set forth in 17 U.S.C. § 512(c)(3)) and request that the material be removed or that access to it be blocked. Your DMCA Notice must contain:

  1. Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them;
  2. Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material;
  3. Your name, address, telephone number and email address (if available);
  4. The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner’s behalf;
  5. A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and
  6. A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You must submit any notification of an alleged copyright infringement to TCG’s Copyright Agent by mail or email as set forth below:

TCG Copyright Agent

Attn: Legal

1580 Keller Pkwy Ste.50A,

Keller, TX, 76248, United States.

Email: Zach@TheCoveGifts.com. (please reference “TCG DMCA Notice”)

If you fail to comply with all of the above requirements, your DMCA Notice will not be valid. Please note that you may be liable for damages, including court costs and attorneys’ fees, if you materially misrepresent that materials on the Site are infringing a copyright.

  1. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We may, in our discretion, with or without cause, with or without prior notice and at any time, decide to limit, block, suspend, deactivate or cancel your account in whole or in part or remove your access to the Site. If we exercise our discretion under these Terms to do so, any or all of the following can occur with or without prior notice or explanation to you: (a) your account will be deactivated or suspended, your password will be disabled, and you will not be able to access and/or purchase items from the Store; (b) if appropriate in our sole discretion, we may communicate to our third-party vendors that your account has been terminated, and why it has been terminated; and (c) you will not be entitled to any refunds or compensation for your account termination. Please note that if your account is cancelled, we do not have an obligation to delete or return to you any content you have posted to the Site, including, but not limited to, any reviews.

  1. NO MEDICAL ADVICE 

You acknowledge and agree that The Cove Gifts does not provide any form of medical care, medical opinion, medical advice, diagnosis, or treatment, and that The Cove Gifts does not evaluate the need to seek medical attention, through the Site and the Services. The Site, the Services and any content are for informational purposes only, and are not intended as a substitute for professional medical advice, diagnosis, or treatment. You should not use the information on the Site for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. Always seek the advice of your physician or other qualified health provider before taking any medication or nutritional, herbal or homeopathic supplement and with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Site, the Services, and/or any content. If you think you may have a medical emergency, call your doctor or 911 immediately. Reliance on the Site, the Services, and any content is solely at your own risk. Information provided on the Site and the use of any products or services purchased from our Store by you DOES NOT create a doctor-patient relationship between you and any of the health professionals affiliated with our Site. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

  • CBD PRODUCTS

FDA DISCLOSURE: CBD products for sale on the Site are not for use by or sale to persons under the age of 18. CBD products should be used only as directed on the label. CBD products should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A doctor’s advice should be sought before using this and any supplemental dietary product. Statements on the Site have not been evaluated by the FDA. CBD products are not intended to diagnose, treat, cure or prevent any disease. Individual weight loss results will vary. Void where prohibited by law.

  • NOTICE TO CALIFORNIA RESIDENTS

California Proposition 65 requires that special warnings be provided when products contain chemicals known by the State of California to cause cancer, birth defects, or other reproductive harm if the use of those products may cause exposure to those chemicals above specific limits. These warnings relate to some but not all products.  Please call us prior to ordering if you have any questions regarding the safety of these products.

Pursuant to California Civil Code Section 1789.3, TCG provides users of the Site with the following notice: You may report complaints to the Consumer Information Division of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at 800-952-5210.

  • WARRANTIES; LIMITATION OF LIABILITY

TCG intends for the information and data contained in the Site to be accurate and reliable but since the information and data have been compiled from a variety of sources, they are provided ‘AS IS’ and “AS AVAILABLE”. You expressly agree that your use of the Site and any information contained therein is at your sole risk. Accordingly, to the extent permitted by applicable law, TCG EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES AND CONDITIONS THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. Some jurisdictions do not allow the disclaimer of warranties or conditions so such disclaimers may not apply to you.

IN NO EVENT WILL TCG OR ITS OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREIN, INCLUDING USER CONTENT, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF TCG HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

You hereby acknowledge that the preceding limitation on liability will apply to all content, merchandise and products, and Services available through the Site or other channels. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions liability is limited to the fullest extent permitted by law. Regardless of the previous paragraphs, if TCG is found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount in dispute not to exceed the total amount which you paid to us in the twelve (12) months prior to the action giving rise to the liability or (b) USD $100.

  1. INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Cove Gifts, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

  • MISCELLANEOUS

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

These Terms of Service and any policies or operating rules posted by us on this Site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). The Terms are not assignable, transferable or sublicensable by you except with TCG’s prior written consent. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms of Use. Any heading, caption or section title contained herein is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof. TCG’s performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use is in derogation of TCG’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by TCG with respect to such use. A printed version of these Terms of Use and of any notices given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The parties agree that all correspondence relating to these Terms of Use must be written in the English language. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

  • LEGAL DISPUTES; GOVERNING LAW; JURISDICTION; STATUE OF LIMITATIONS

YOU AND TCG AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Texas. Except as expressly provided by applicable state law, the parties (you and TCG) agree that ANY DISPUTE ARISING UNDER OR IN CONNECTION WITH THESE TERMS AND/OR THE PRIVACY POLICY, AND ANY CLAIM AFFECTING ITS VALIDITY, CONSTRUCTION, EFFECT, PERFORMANCE OR TERMINATION SHALL BE RESOLVED EXCLUSIVELY BY THE STATE DISTRICT COURTS LOCATED IN COLLIN COUNTY, TEXAS, TO THE JURISDICTION OF WHICH THE PARTIES HEREBY IRREVOCABLY SUBMIT. The parties hereby waive all questions of personal jurisdiction or venue for the purpose of carrying out this provision.  Notwithstanding the foregoing, you acknowledge and agree that TCG may bring and maintain an action against you in any court of competent jurisdiction for injunctive or other extraordinary relief against threatened conduct that will cause it loss or damages, under the usual equity rules, including the applicable rules for obtaining restraining orders, and preliminary and permanent injunctions. 

You agree that regardless of any statute or law to the contrary, any claim arising out of or related to the Terms, Site, and Services offered therein must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

  • CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

  • CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at Zach@TheCoveGifts.com.

  1. COLLECTION OF TAX

We collect sales and seller’s use tax on sales made to all state and local jurisdictions. For purchases where sales tax is applicable you will see the tax calculated on the checkout page before you are asked to confirm the purchase. Tax shown at checkout is an estimate and the actual tax collected may differ once we process the order. We use reasonable commercial efforts to calculate and remit the correct amount of tax required on each taxable purchase, but we do not guarantee the accuracy of the amount of the tax we represent to you as the tax owed. Minor errors may occur owing to the inability to accurately track multiple taxing districts, state and local “tax holidays,” the timing of rate changes or the application of certain taxes to categories of items we sell. As a result of any error, we may overcollect or undercollect your tax. In consideration of our allowing you access to and use of the Site, and in collecting and remitting taxes required on your purchases, you hereby waive your right to claim that the tax collected on any purchase is incorrect in any respect and agree to hold us harmless, our officers, directors, employees, agents and representatives, for any harm or other damages you may incur as a result of our error in calculating the taxes you owe for your purchases.

Some states may require us to provide you notice regarding state use tax at the time of purchase, an annual purchase summary, and/or report your annual untaxed sales to that state. We provide this data as a reference to assist you in determining any applicable use tax. Our calculations may not match the data in your records and may not reflect gifts or shared accounts.

  • REFUND POLICY

First off, THANK YOU for your business! We hope you enjoy your purchase but we understand that sometimes things just don’t work out. Below are the steps you need to take to make a return to The Cove Gifts!

  1.  Shoot us an email at contact@thecovegifts.com Include your order number and what you would like to return. This must be done within 5 business days of receiving your order. We will email you once your return in confirmed.
  2. After you receive our confirmation, ship the item(s) back to the address : The Cove Gifts Attn: Returns, 1580 Keller Pkwy Ste.50A, Keller, TX 76248
  3. All items must be shipped to The Cove Gifts with “returns” as the attention. Return shipping is a the expense of the customer. All returns must be post marked within 7 business days of return confirmation email. We are not responsible for any packages lost or missing during the shipping process. We recommend using a shipping provider that offers tracking. 


ALL SALE and DISCOUNTED merchandise is ALL SALES FINAL. This includes but is not limited to flash sales, holiday sales, special event products and clearance merchandise or any other type of discount. “Special event products” refer to masks, gloves, sanitizers, cleaning products, consumable paper products, flashlights, extension cords, lanterns, lamp oil and lamps. As events unfold new items may be added to this list at any time. 

All unworn and approved returns will be issued onto the original form of payment. All items must be returned to us in their original condition. The original condition means that it still has original tags, is unworn or washed and is FREE from smoke, sweat, deodorant, make-up and perfume. 
 
Damaged or Defective Items:
At The Cove Gifts we thoroughly check all of our items for any damages or defects before shipping you product. Since we are human and sometimes make mistakes we do take returns on damaged or defective items. To make a claim follow the steps below.

  1. Report damages to contact@TheCoveGifts.com within 5 days of receiving your product or it will NOT be accepted. Please include your first, last name, order number, a description of what is damaged or defective and a picture of the product. 
  2. All returning items must be sent to us in their original condition. The original condition means that it still has original tags, is unworn or washed and is FREE from smoke, sweat, deodorant, make-up and perfume. 
  3. Due to limited quantities of apparel and jewelry, we may not be able to offer direct exchanges but we will do whatever we can to make the situation right. If you are needing a different size or color of an item, you can email us and as long as we have the product in stock we will ship you the correct one once we receive the wrong size or color back. 
  4. If you have any questions please don’t hesitate to reach out to us at contact@TheCoveGifts.com.